Shipping & Returns policies

SHIPPING

When you place your order, you will receive an email confirmation from us.
We then begin processing your order and ship it out to your nominated shipping address as soon as possible. It is the responsibility of the purchaser that all postal details are entered correctly at checkout. Please ensure your shipping address includes all necessary information ie. building and or unit number/s. Lilli Boisselet Foundation is not liable for orders not received, if shipping information is incorrect.

All Lilli Boisselet Foundation orders are packed and shipped in Sydney, Australia after funds have been received in full. Once your order has been packed and shipped, you will receive an email confirmation inclusive of a tracking number. You can use this to keep track of the ETA Of your order. Standard Domestic (Aus) deliveries should take on average take 4-7 business days to arrive. We ship internationally to most countries, with comprehensive shipping rates quoted at checkout. Please note that it is the responsibility of the purchaser to be aware of their own international import taxes and / or duties. International orders may take a little longer to arrive. Estimated delivery times largely depend on your location. If you have any questions pertaining to the shipment of your order, please don’t hesitate to get in touch.

RATES

Standard Domestic shipping - $10 AUD flat rate
Express Domestic shipping - $15 AUD flat rate

Standard International shipping - from $25 AUD
Express International shipping - $40 AUD flat rate

RETURNS

Due to the nature of the Products, both physical and digital, available for purchase from The Lilli Boisselet Foundation, we do not accept returns on any orders. Please therefore select carefully.

Should an order or product arrive damaged, please contact us alerting us to the fact and our team will get back to you with a prompt resolution.